Cancellations and payments
Last updated: August 25, 2026
There are two very different cancellations at Tail Sourcing, and people mix them up. One is cancelling the subscription your company pays us for. The other is cancelling a purchase requisition or purchase order inside the product. This page explains both.
A. Your Tail Sourcing subscription
Billing. Subscriptions are billed in advance through Stripe, monthly or annually, according to the plan agreed at checkout or in your order form. Founding-cohort, trial and supplier-launch promotions follow the terms shown at checkout or in that order form.
Card data. Payment cards are processed by Stripe. Tail Sourcing does not store full card numbers on its servers.
Failed payments. If a charge fails, the subscription may be marked past_due. We will contact the billing owner; if the balance stays unpaid after that notice, access may be suspended.
Renewal. Subscriptions renew automatically for another period of the same length unless cancelled before the end of the current period.
How to cancel today. There is no self-serve cancel button in the buyer app yet. A tenant admin should email sales@tailsourcing.com from an admin address, including the company name and the billing-owner email. We then set Stripe to cancel at period end, and access continues until that date.
Your data after cancelling. Cancelling does not immediately delete Customer Data. You can request a data export or full account closure in the same email.
Refunds. Fees are non-refundable except where refunds are required by law. If you believe a charge is erroneous, contact us within 14 days of the invoice date and we will review it.
Taxes. Fees are exclusive of taxes. The Customer is responsible for applicable sales, VAT, GST and similar taxes, except taxes on Tail Sourcing's net income.
B. Cancelling a requisition or purchase order in the product
Inside the platform, buyers can cancel a purchase requisition (PR) or purchase order (PO) according to their own tenant workflow, approval rules and user roles. A cancellation reason is usually required.
Cancelling a PR or PO may release an internal budget reservation, so the amount returns to the available budget for that period.
Once an order has shipped — or once the tenant's cutoff for that stage has passed — cancellation may be blocked and the change has to be handled directly with the supplier.
Cancelling a PR or PO has no effect on your Tail Sourcing subscription, and cancelling your subscription does not cancel POs already placed with suppliers.
Commercial payment terms with suppliers (for example Net 30) are agreed between the buyer and the supplier. Tail Sourcing is not the payment agent for supplier invoices unless a written addendum says otherwise.
Questions
Billing and cancellation requests: sales@tailsourcing.com. Postal notices: Tail Sourcing, 19505 Biscayne Blvd, Suite 2350, Aventura, FL 33180, USA.