Cancellations and payments
Last updated: October 9, 2026
There are two very different cancellations at Tail Sourcing, and people mix them up. One is cancelling the subscription your company pays us for. The other is cancelling a purchase requisition or purchase order inside the product. This page explains both.
A. Your Tail Sourcing subscription
Billing. Subscriptions are billed in advance through Stripe, every six months or annually, according to the plan agreed at checkout or in your order form. Promotional offers follow the terms shown at checkout or in that order form.
Card data. Payment cards are processed by Stripe. Tail Sourcing does not store full card numbers on its servers.
Failed payments. If a charge fails, the subscription may be marked past_due. We will contact the billing owner; if the balance stays unpaid after that notice, access may be suspended.
Renewal. Your plan renews automatically for the same term unless you cancel at least 30 days before the renewal date by emailing sales@tailsourcing.com from your account admin email. Cancellation takes effect at the end of the current paid period.
How to cancel today. Your plan renews automatically for the same term unless you cancel at least 30 days before the renewal date by emailing sales@tailsourcing.com from your account admin email. Cancellation takes effect at the end of the current paid period. Your plan stays active until the end of the current 6- or 12-month period. Fees paid are non-refundable except where required by law.
Your data after cancelling. You can export your data as CSV whenever you want. You can request full account closure in the same email. We retain account data for 30 days after the subscription ends so you can export it; then we delete it unless legally required to retain it.
Refunds. Fees are non-refundable except where refunds are required by law. If you believe a charge is erroneous, contact us within 14 days of the invoice date and we will review it.
Taxes. Fees are exclusive of taxes. The Customer is responsible for applicable sales, VAT, GST and similar taxes, except taxes on Tail Sourcing's net income.
For 6-month and annual plans, we send a renewal reminder about 45 days before the renewal date, at least 15 days before the 30-day cancellation deadline.
Any price change is notified by email between 7 and 30 days before it takes effect; cancellation is subject to the 30-day notice rule.
B. Cancelling a requisition or purchase order in the product
Inside the platform, buyers can cancel a purchase requisition (PR) or purchase order (PO) according to their own tenant workflow, approval rules and user roles. A cancellation reason is usually required.
Cancelling a PR or PO may release an internal budget reservation, so the amount returns to the available budget for that period.
Once an order has shipped — or once the tenant's cutoff for that stage has passed — cancellation may be blocked and the change has to be handled directly with the supplier.
Cancelling a PR or PO has no effect on your Tail Sourcing subscription, and cancelling your subscription does not cancel POs already placed with suppliers.
Commercial payment terms with suppliers (for example Net 30) are agreed between the buyer and the supplier. Tail Sourcing is not the payment agent for supplier invoices unless a written addendum says otherwise.
Questions
Billing and cancellation requests: sales@tailsourcing.com. Postal notices: Alsea Trading Group LLC, 19505 Biscayne Blvd, Suite 2350, Aventura, FL 33180, USA.