Terms of use
Last updated: August 25, 2026
These Terms of Service (the "Terms") govern your access to and use of the Tail Sourcing procurement platform, websites and related services (collectively, the "Services"), operated by Tail Sourcing ("Tail Sourcing", "we", "us"). By creating an account, purchasing a subscription or otherwise using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
1. Definitions
"Customer" means the entity that has subscribed to the Services. "Authorised Users" means individuals authorised by the Customer to use the Services. "Customer Data" means data submitted by the Customer or its Authorised Users into the Services. "Subscription Term" means the paid subscription period selected at checkout.
2. Accounts and eligibility
You must provide accurate, complete registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. The Services are intended for business use by individuals over 18.
3. Subscriptions, billing and renewals
Subscriptions are billed in advance on a monthly or annual basis through our payment processor (Stripe) at the fees agreed at checkout or in your order form. Unless cancelled before renewal, subscriptions automatically renew for successive periods of the same length at the then-current price.
Except where required by law, fees are non-refundable. Self-serve billing management is not available yet: until it ships, a tenant admin cancels by emailing sales@tailsourcing.com, and the subscription is set to cancel at period end. Full details, including failed payments, refunds, taxes and how cancelling a purchase order differs from cancelling a subscription, are on our Cancellations and payments page at /legal/billing.
4. Acceptable use
You agree not to: (a) use the Services in violation of applicable law; (b) upload malware or attempt to compromise the security or integrity of the platform; (c) reverse engineer, decompile or attempt to derive the source code of the Services; (d) resell, sublicense or make the Services available to third parties outside your organisation; (e) use the Services to send spam, harass suppliers or engage in fraudulent procurement activity; or (f) exceed documented rate limits or usage quotas.
5. Intellectual property
Our IP. Tail Sourcing and its licensors retain all right, title and interest in and to the Services, including the platform, software, machine-learning models, prompts, workflows, user experience, documentation, trademarks and logos. No rights are granted other than the limited right to use the Services during the Subscription Term.
Your IP. The Customer retains all right, title and interest in Customer Data, including catalogs, requisitions, RFx, quotes, supplier records and uploaded documents. The Customer grants Tail Sourcing a limited, non-exclusive licence to host, process, transmit, secure, back up and support that data solely to provide, protect and improve the Services.
Screenshots and demos. Product screenshots published on our marketing site use sample data. You may not copy, frame, scrape or reproduce the platform, its workflows or its interfaces to build or assist a competing product.
AI output. Drafts generated by AI features from your data do not transfer Customer intellectual property to Tail Sourcing. Those drafts are not legal, tax or award advice.
Patents. Tail Sourcing has patent applications pending. Nothing in these Terms grants any licence, express or implied, under those applications or any resulting patents.
6. Customer data and confidentiality
As between the parties, Customer retains all rights in Customer Data. Customer grants Tail Sourcing a limited licence to host, process and transmit Customer Data solely to provide, secure and improve the Services. Each party will protect the other's confidential information using at least the same degree of care it uses for its own confidential information, and no less than a reasonable standard of care.
7. Third-party services
The Services may integrate with third-party services (e.g. Stripe, ERPs, e-signature or email providers). Your use of those services is governed by the applicable third-party terms, and Tail Sourcing is not responsible for their acts or omissions.
8. AI assistance
The Services use AI to draft RFQs and requisitions, normalise and compare supplier quotes, summarise documents and suggest suppliers or categories.
Every commercially binding decision — awarding business, issuing a purchase order, approving a payment — stays with the Customer and its Authorised Users. The Customer is responsible for reviewing AI output before acting on it.
AI output may contain errors and is not legal, tax, regulatory or award advice.
9. Warranties and disclaimers
Tail Sourcing warrants that the Services will materially conform to the applicable documentation during the Subscription Term. Except as expressly stated in these Terms, the Services are provided "AS IS" and "AS AVAILABLE". To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and any warranty that the Services will be uninterrupted or error-free.
10. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost savings, loss of goodwill or loss of data, even if advised of the possibility of such damages.
Tail Sourcing's total aggregate liability arising out of or relating to the Services or these Terms is limited to the fees paid or payable by the Customer in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation.
Tail Sourcing is not the buyer or the seller of the goods or services procured through the platform. Supplier selection, performance, quality, delivery, warranties, invoicing and payment disputes are between the Customer and the supplier.
11. Indemnification
Customer will defend and indemnify Tail Sourcing from third-party claims arising out of Customer Data or Customer's misuse of the Services. Tail Sourcing will defend Customer against third-party claims alleging that the unmodified Services, when used in accordance with these Terms, infringe such third party's intellectual property rights, and pay damages finally awarded, subject to standard SaaS carve-outs.
12. Term and termination
These Terms remain in effect for the duration of your Subscription Term. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, Customer's right to access the Services ends; Customer may export Customer Data for a limited period as described in the platform. Sections that by their nature should survive termination will survive.
13. Modifications to the service and to the Terms
We may update the Services and these Terms from time to time. Material changes to these Terms will be communicated through the Services or by email at least thirty (30) days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
14. Governing law and dispute resolution
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Miami-Dade County, Florida have exclusive jurisdiction, except where mandatory local law applicable to the Customer provides otherwise.
Legal notices must be sent to sales@tailsourcing.com or to Tail Sourcing, 19505 Biscayne Blvd, Suite 2350, Aventura, FL 33180, USA.
15. Miscellaneous
These Terms, together with any order form and policies referenced herein, constitute the entire agreement between the parties and supersede prior agreements on the subject matter. Neither party may assign these Terms without the other's consent, except to an affiliate or in connection with a merger or sale of substantially all assets. If any provision is held unenforceable, the remaining provisions remain in effect. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Notices must be sent to sales@tailsourcing.com or the address on file.
16. Contact
Questions about these Terms, commercial and billing matters, or security reports: sales@tailsourcing.com. Postal address: Tail Sourcing, 19505 Biscayne Blvd, Suite 2350, Aventura, FL 33180, USA.