Question 1

How does the free tail spend diagnostic work?

Accepted Answer

We analyze a sample of your last 12 months of indirect spend (anonymized) and return a written report identifying savings opportunities, supplier consolidation candidates and policy leakage. Takes 5 business days.

Question 2

Can I switch plans later?

Accepted Answer

Yes — upgrade or downgrade any time. Changes prorate automatically.

Question 3

Is there an annual discount?

Accepted Answer

Annual billing saves 20% on the Small Business plan. Business and Enterprise pricing is negotiated per contract.

Question 4

How long does implementation take?

Accepted Answer

Small Business goes live in days. Business and Enterprise typically launch in 4–8 weeks with a dedicated CSM.

Question 5

Which ERPs do you integrate with?

Accepted Answer

QuickBooks on every plan including Small Business, and NetSuite on Business and Enterprise. Other systems are on the roadmap, and Enterprise customers can have custom integrations built via our REST API and webhooks.

Question 6

Is my data secure?

Accepted Answer

We encrypt data in transit and at rest with AES-256, support SSO/SAML, and offer EU/US data residency. SOC 2 Type II is in progress — we are not yet certified.

Question 7

What is Tail Spend Management Services?

Accepted Answer

It's an on-demand service available on all plans, billed separately from your subscription. Our sourcing team handles the heavy lifting — contract negotiation, catalog build-out, supplier onboarding and RFx execution — whenever you request it from inside the app. You only pay per engagement; nothing is bundled into your plan price.

Frequently asked questions

Pricing that tracks the value you put in front of finance